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Setup My SugarPixel
Start Here for a step-by-step first-time setup guide covering what's included in the box, how to plug in the vibration puck and power cable, running the hardware self-test, and how to reach support if anything is missing or not working.
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Mobile App Setup
Explains how to download and use the SugarPixel Hub app to configure SugarPixel via Bluetooth, including how to scan for and connect to a device, complete secure Bluetooth pairing with the on-screen PIN code, and understand that all settings are saved on the device—not in the app.
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WiFi and Bluetooth
Instructions for connecting SugarPixel to a 2.4 GHz WiFi network, renaming the device over Bluetooth, and troubleshooting connection failures on home networks, mesh routers, and university networks (including the recommended guest network workaround).
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CGM Connection
Covers how to connect SugarPixel to a supported CGM (Dexcom, Libre Linkup, Nightscout, Gluroo), including selecting display units, entering login credentials, enabling Dexcom sharing, handling dependent accounts, and troubleshooting login errors.
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Alert Settings
Explains SugarPixel's fully customizable alert system, including low, high, and no-data alerts; snooze durations; ascending alerts that escalate in intensity; random vs. standard audio types; volume settings; vibration puck usage; and how to use the test alert button to verify alerts are working.
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Time Settings
Covers selecting the correct time zone (required for alerts and quiet hours to work properly), enabling 24-hour clock display, configuring quiet hours to silence alerts during specific times, and hiding blood glucose values during quiet hours for privacy.
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DIsplay Options
Reference guide for all SugarPixel display types in single-user and two-user modes, including BG Arrow Delta, Big BG, BG and Time, Color Time, Color, and Emoji displays—with details on which features each supports and how the inverted color option works.
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Remote Snooze
Explains how to snooze alerts using the physical button on the device or the app's remote snooze feature over Bluetooth, including how to pre-snooze alerts before leaving home and how to clear all active snoozes.
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Firmware Update
Instructions for updating SugarPixel firmware through the app, what the device displays during an update, and troubleshooting steps if the update stalls for more than 10 minutes.
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Factory Reset
Notes that factory resets are rare and should only be performed with direct guidance from the support team, as doing so without support can make troubleshooting more difficult.
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Message Displays
Accept Libre Terms
Abbott occasionally updates their user license agreement/terms and conditions which are required to be agreed to for SugarPixel data synchronization to function. However, the Linkup app does not always properly display these new terms to users.
If your SugarPixel is synced w...
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Display Reference
A reference guide for messages that may appear on SugarPixel's screen—including "Add CGM," "Add WiFi," "Check WiFi," "CGM Login Error," "Accept Libre Terms," and others—with steps to resolve each message.
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Troubleshooting
Troubleshooting guide for the two most common issues: "No Data" on the display (with CGM-specific steps and required support screenshots) and the SugarPixel app failing to connect over Bluetooth (with a step-by-step resolution process including re-pairing).
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Repair Videos
Links to video guides for common SugarPixel hardware repairs, covering the LED, button, circuit board, and speaker. Recommends checking the troubleshooting page first to confirm whether a repair is needed.