SugarPixel Product Questions

  • What is the SugarPixel Warranty?

    Please understand that we offer products to the Type 1 community as close to our cost as possible. We do not want to artificially increase the price to put these out of the budget of anyone who may benefit from our products. Because of this, we are only able to offer a limited 6 month warranty. ...

  • What phone does the app need installed on?

    The app is only used to configure SugarPixel and perform remote functions such as setting a remote snooze, doing a software update, or a factory reset. So the app can be installed on any phone that you choose and does not need installed on the same phone as the CGM. Because SugarPixel uses a sec...

  • Does SugarPixel display in mmol?

    Yes. SugarPixel has an option in settings to choose whether you want to display in mg/dL or mmol/L.

  • Do you offer wholesale or an affiliate program?

    Thanks for your interest in joining us to sell SugarPixel. Please understand that we offer products to the Type 1 community as close to our cost as possible. We do this because we do not want to artificially increase the price to put these out of the budget of anyone who may benefit from our prod...

  • How big is SugarPixel

    SugarPixel is 6x2x2 in / 15x5x5 cm.

  • What CGM Sources are Supported?

    SugarPixel supports the following CGM Sources: Dexcom G6 and G7 You must have sharing enabled in the G6 or G7 app You must have at least 1 follower in order for the app to upload readings to the Dexcom servers You will enter your Dexcom login details directly for SugarPixel Libre 3 You must ha...

  • What is required to use SugarPixel?

    Glucose Data Source SugarPixel does not connect directly to the CGM phone or device, it downloads the readings from internet servers. You can use Dexcom share, LibreLinkUp, Gluroo, or Nightscout. SugarPixel is untested with the BYOD apps or third party apps. WiFi SugarPixel connects to WiFi us...

  • Why does SugarPixel ship in a plain white box?

    A typical retail package with color graphics doubles the costs related to packaging. In order to keep the price as low as possible for you, we have tried to eliminate all unnecessary costs like this. SugarPixel would typically be sold for double what we sell it for by most companies. But we inten...