You must already have SugarPixel setup and running before proceeding.
1Unpack the Box
Some parts may be wrapped separately in bubble wrap. Before continuing, confirm you have:
- Sidekick
- USB wall charger
- USB power cable
If anything is missing, stop and email support@customtypeone.com.
2Understand Sidekick Connections and Lights
- LED Indicators
- Power
- SugarPixel Connection
- Vibration Puck Port
- Bed Shaker Port
- USB Device Port
3Plug in Sidekick
Important: Incorrect setup can prevent alarms, damage the device, create a fire risk, and void the warranty.
- Remove the red warning sticker from the back of Sidekick (if present).
- Sidekick is designed to sit directly under SugarPixel. Remove the adhesive covering from the attachment dots on the top of Sidekick, align your SugarPixel to the top of Sidekick, and press down to affix them together.
- Plug in the built-in headphone style Sidekick cable to the vibration port of SugarPixel
- Plug in the supplied power cable and wall charger.
Power requirements:
- If your country supports the included US / EU / UK / AU plug:→ Use only the supplied wall charger and cable.
- If your country does not:→ Use a plug adapter with the supplied charger.→ Do not use a third-party USB wall charger.
Because Sidekick alerts rely on external devices which we are not capable of testing and ensuring full compatibility, you must continue to utilize your primary CGM alerts and we strongly recommend using the built-in visual and ascending alerts for the SugarPixel to ensure you have a secondary SugarPixel alert in addition to the external devices.
Mar 12, 2026